The Hilton Garden Inn Shelton, CT is seeking a candidate for the position of Front Desk Agent and or Overnight Auditor. The ideal candidate would be of a professional demeaner, personable, efficient, reliable, and responsible. The primary functions of this position are as follows:

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, reservations, check-in and check-out of guests, and problem resolution which contributes to an overall positive guest experience.

**WEEKEND/HOLIDAY, MORNING, NIGHT, AND OVERNIGHT AVAILABILITY IS REQUIRED**

Position Requirements/Duties***

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, escalating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to Hampton Brand Standards.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Be flexible in overall work hours to include AM shift (7AM-3PM), PM shift (3PM-11PM) as well as overnight auditor shift (11PM-7AM).
• Perform other duties as requested by management.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person